Support Tiers With Response Times in Writing.
No vague promises and no waiting to become a priority. Every Northgate plan carries clear, published response targets and a 24/7 Ohio-based helpdesk. Choose the level of coverage that fits your team.
- 24/7 Helpdesk
- <15m Critical Response
- Ohio-based team
Three Ways to Work With Us.
Essentials Support
Responsive helpdesk and remote support for lean teams. Unlimited tickets, managed patching, and endpoint security, with normal-priority response inside 4 business hours.
Fully Managed
Your complete outsourced IT department. 24/7 monitoring, proactive maintenance, security, vendor management, and quarterly reviews — critical issues acknowledged in under 15 minutes.
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Co-Managed
Enterprise tooling, tier-3 escalation, and coverage that amplifies your existing internal IT person — priced to complement a team you already have.
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What 'Managed' Actually Includes.
Every Northgate plan is built on the same foundation: continuous monitoring of your endpoints and servers, a managed patching schedule, endpoint detection and response security, documented environments, and a named account lead. Higher tiers layer on 24/7 coverage, proactive project work, deeper security and compliance programs, and strategic quarterly reviews. You are never billed by the surprise — the scope is defined up front, the response targets are published, and the reporting shows you exactly what we did each month. Not sure which tier fits? A short assessment call is the fastest way to find out.
About Our Plans.
How is pricing structured?
Managed plans are a predictable flat monthly fee based on your number of users and endpoints — not per-incident billing. You get an exact quote after a short assessment of your environment.What counts as a critical issue?
Anything that stops your business from operating — a down server, a site-wide outage, or a security incident. These are acknowledged in under 15 minutes, 24/7.Can we change tiers later?
Yes. Most clients start with the tier that solves today's pain and scale coverage as they grow. Reviews happen every quarter.Do you support remote and hybrid teams?
Absolutely. Remote support, secure access, and endpoint management are built into every plan, wherever your people work.
Ready When You Are
Get a plan matched to your team.
Book a free assessment and we will recommend the right tier and give you an exact monthly quote — no pressure, no obligation.