Your IT Person, Amplified.
You already have someone in-house who knows your business. Northgate co-managed IT gives them the tools, the tier-3 backup, and the coverage of a full team — without replacing the person your staff already trusts.
- Tier-3 escalation
- Vacation & after-hours coverage
- Enterprise tooling
Built for the One-Person IT Department.
Being the only IT person at a growing company is a hard job. You are simultaneously the helpdesk, the network engineer, the security team, and the project manager — and you can never take a real vacation. Co-managed IT fixes that. Northgate handles the tier-1 ticket volume and after-hours calls, escalates the genuinely hard problems to our senior engineers, and gives your internal person enterprise-grade monitoring, security, and documentation tools they could never justify buying alone. They stay the trusted face of IT to your staff; we become the deep bench behind them.
How We Augment Your Team.
Tier-3 Escalation
When a problem is beyond one person, our senior engineers step in — networking, security, cloud, and thorny vendor issues.
After-Hours & Vacation Coverage
Your internal person finally gets to log off. We cover nights, weekends, and time away so nothing slips.
Enterprise Tooling
RMM, EDR, documentation, and monitoring platforms — deployed and managed, at a fraction of buying them yourself.
Project Horsepower
Migrations, rollouts, and upgrades get done on schedule with our engineers adding capacity to your team.
Documentation & Standards
We document your environment and establish best-practice baselines, so knowledge is not trapped in one person's head.
Security & Patching
We take the relentless, easy-to-fall-behind work of patching and security monitoring off your internal person's plate.
Co-Managed Clients
From Firefighting to Real Work.
As the only IT person for a 150-seat plant, I was drowning in password resets and after-hours calls. Northgate's co-managed plan gave me tier-3 backup and vacation coverage. I finally get to work on projects instead of firefighting.
Before Northgate, our server would go down about once a month and we would just wait. Since switching to their fully managed plan, we have not had a single hour of unplanned downtime in two years. They fix things before we even notice.
Ready When You Are
Give your IT person a team.
Book a call and we will design a co-managed plan that fills your exact gaps — coverage, tooling, and senior escalation — around the person you already have.